Department of Buildings & General Services

Information Technology Division

4 Governor Aiken Avenue
Montpelier, VT 05633

How to Contact us:

Email the Helpdesk: bgs-helpdesk@state.vt.us
Phone: 802-828-0378

What we do:

The helpdesk is here to support all of your computing needs. Some of the services we offer are:

• Desktop support
• Printing support
• New user network and email account creation forms
  • New User Request Form
  • Email Account Request Form
• Break-fix support
• New computer / network /printing / accessory hardware acquisition
  • Hardware/Software Request Form

Helpful links:

BGS Helpdesk -- view tickets, open new tickets,
> Self Service -- you can search the knowledgebase for solutions
Citrix GoToAssist -- allows us to remote connect to your computer
Citrix Secure Gateway Portal -- contact the helpdesk for this information
BGS Computer Use Policy

Staff:

Angela M. Leclerc, Information Technology Manager
2 Governor Aiken Avenue
Montpelier, VT 05633

John Quinn, Network Administrator III
4 Governor Aiken Avenue, 2nd Floor
Montpelier, VT 05633

Daniel Martin , Information Technology Specialist III
US Route 2
Middlesex, VT 05633

Tara Pecor , Information Technology Specialist II
4 Governor Aiken Avenue, 2nd Floor
Montpelier, VT 05633

David Fortin , Information Technology Specialist II
4 Governor Aiken Avenue, 2nd Floor
Montpelier, VT 05633