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Purchasing Card Bank Contacts

Bank of America Team

A team of professionals familiar with large government card contracts will manage disputes, payments, collections, and new application processing. This team along with your Account Specialist will support your card program, responding to any questions you may have. With this centralization, you will experience the following benefits:

  • Improvement in customer servicing due to close proximity and working partnerships with the Technical Help Desk and Technical Implementation teams
  • Ability to leverage best practices that will improve your program’s performance
  • Improvement in first-contact resolution of card program inquiries
  • Leveraged advances in technology to improve customer service

State Program Administrators: Please use the following information for contacting the Company Level Support and Technical teams. Hours of Operations: Monday through Friday 8:00 am to 8:00 pm EST.

Bank of America

Rova G. Diaz

Card Account Specialist
9000 Southside Blvd, BLDG 200
Jacksonville, FL 32256
Phone #: 1-888-715-1000

Card Digital Services (technical help desk for Works/Global Card Access)

1-888-715-1000 Option 2, 4

Cardholder Contact Information:

  • Cardholder Support 24/7 (includes State Program Administrators after business hours): 1-888-449-2273
  • Fraud Department: 1-866-500-8262
  • Fraud Claim status: 1-800-714-5923
  • Disputes Department: 1-866-601-9490 (non-fraud)
  • Global Card Access: