Purchasing Card Bank Contacts

Bank of America Team

A team of professionals familiar with large government card contracts will manage disputes, payments, collections, and new application processing. This team along with your Account Specialist will support your card program, responding to any questions you may have. With this centralization, you will experience the following benefits:

  • Improvement in customer servicing due to close proximity and working partnerships with the Technical Help Desk and Technical Implementation teams
  • Ability to leverage best practices that will improve your program’s performance
  • Improvement in first-contact resolution of card program inquiries
  • Leveraged advances in technology to improve customer service

Please use the following information for contacting the Company Level Support team. Hours of Operations: Monday through Friday 8:00 am to 8:00 pm EST

Jordan Johnson is the Account Specialist for the State of Vermont. If Jordan is unavailable, please contact Company Level Support.

 

Bank of America
Jordan Johnson (Account Specialist)
9000 Southside Blvd.
Jacksonville, FL 32256
Phone #: 888-715-1000 ext: 22119  Fax #: 804-662-1878
dedicated_card_east@bankofamerica.com

Cardholder Support 24/7: 1-888-449-2273

Fraud Department: 1-866-500-8262

Bank of America
Company Level Support
P. O. Box 28
Norfolk, VA 23501
Phone #: 800-822-5985, option 2 Toll Free
Fax #: 757-823-7473
CCS_Team_Servicing@bankofamerica.com

Monday - Friday: 7 a.m. to 9 p.m EST

Contact Information

Commissioner's Office

2 Governor Aiken Avenue
Montpelier, Vermont 05633-5801
(802) 828-3314 

24/7 Statewide Security Phone Number
(802) 828-0777

24/7 Statewide Security Pager
(802) 240-0068