User Researcher Services

User Researcher Services

Contractor shall provide services in accordance with the following requirements and capabilities:

The User Researcher is part of a highly collaborative, multi-disciplinary team focused on improving usability and user experience, and informing work around user adoption and engagement. They are responsible for conducting user research, analysis & synthesis, and usability testing to guide products that delight our customers.

Primarily responsible for:

  • Plan and lead quantitative and qualitative human subjects research studies to inform prioritization, specifications, and solution designs
  • Conduct stakeholder interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, heuristic analysis, and usability testing
  • Lead participatory and iterative design activities, including observational studies, customer interviews, usability testing, and other forms of requirements discovery
  • Use quantitative and qualitative evidence to inform user requirements specifications & experience goals, scenarios, design prototypes, and design specifications
  • Effectively communicate research findings, research limitations, and generalizability both verbally and visually
  • Plan and facilitate analysis & synthesis working sessions
  • Researches user needs as well as potential system enhancements
  • Planning, recruiting, and facilitating the usability testing of a system
  • Analyzing and synthesizing the results of usability testing in order to provide recommendations for change to a system.


Arc Business Solutions, Contact: Darwin Perrier, P: (403)589-6448, Contract 37624

BerryDunn, McNeil & Parker, LLC, Contact: Charles Leadbetter, P: (207)541-2249, Contract 37275

CMA Consulting, Contact: Jon Barry, P: (518)783-9003, Contract 37280

Credents, Contact: Steve Mattera, P: (802)999-7911, Contract 37619

Green River Data Analysis LLC, Contact: Ian Kozak, P: (802)257-0641, Contract 37650  

Nam Technologies, Contact Kas Sistla, P: (678)341-5166, Contract 37582 

NY Global Consultants, Contact: Mukesh Molugu, P: (516)512-7999, Contract 37621

Portland Webworks, Contact: Tom Lovering, P: 207-773-6600, Contract 37665

Presidio Networking Solutions LLC, Contact: Chris Kingston, P: (802)318-4420, Contract 37538     

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