User Researcher Services


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User Researcher Services Description:
The Vendor shall provide services in accordance with the following requirements & capabilities:
The User Researcher is part of a highly collaborative, multi-disciplinary team focused on improving usability & user experience & informing work around user adoption & engagement.
They are responsible for conducting user research, analysis & synthesis, & usability testing to guide products that delight our customers.

Requirements/Capabilities & Methodologies:
•  Plan & lead quantitative & qualitative human subjects research studies to inform prioritization,
     specifications & solution designs
•  Conduct stakeholder interviews, user requirements analysis, task analysis, conceptual modeling,
     information architecture, heuristic analysis, & usability testing
•  Lead participatory & iterative design activities, including observational studies, customer interviews,
     usability testing, & other forms of requirements discovery
•  Use quantitative & qualitative evidence to inform user requirements specifications & experience goals,
     scenarios, design prototypes, & design specifications
•  Effectively communicate research findings, research limitations & generalizability both verbally & visually
•  Plan & facilitate analysis & synthesis working sessions
•  Researches user needs as well as potential system enhancements
•  Planning, recruiting & facilitating the usability testing of a system
•  Analyzing & synthesizing the results of usability testing in order to provide recommendations for
     change to a system


How to obtain Services from an IT Retainer Vendor - click here.


User Researcher Services Retainer Vendors

Contract  Vendor     Expiration
37799 22nd Century Technologies Inc. Crystal Cooper 908.765.0002
ext 251
02/28/2021
37624 ARC Business Solutions Inc. Darwin Perrier  403.589.6448 01/24/2021
37275 Berry Dunn, McNeil & Parker LLC Charles Leadbetter  207.541.2249 11/20/2020
37280 CMA Consulting Inc. Jon Barry  518.783.9003 10/31/2020
37889 CNC Consulting Andy Charlery  201.541.9121 03/31/2021
38133 Code for America Labs Inc. Tracey Patterson 415.794.8645 05/14/2021
37884 Cogent Infotech Corporation Justin Acord 972.200.0109
412.889.7700
11/20/2020
37619 VSAST LLC DBA Credents Steve Mattera  802.999.7911 01/14/2021
37971 DatamanUSA LLC Jason Hargrove  312.444.2760 04/14/2021
37793 Deloitte Consulting LLP Keith Kohl  717.695.5308 02/28/2021
37888 Elegant Enterprise-Wide Solutions Inc. Priyanka 703.609.3076 04/14/2021
38403 Focused HR Solutions LLC Christina Holcombe 678.385.6120 06/30/2021
37893 Healthtech Solutions LLC Penni Hays  502.352.2460 04/14/2021
38954 Humans First Detroit DBA Civilia Gaby Dorantes 248.840.6385 09/30/2021
37791 KPMG LLP Geoffrey S. Plante  518.427.4810 02/28/2021
37883 Mirage Software Inc. DBA
Bourntec Solutions Inc.
Sruthi Reddy 573.644.3076 03/31/2021
37582 Nam Technologies Inc. Kas Sistla  678.341.5166 12/31/2020
38126 Nava Public Benefit Corporation Viviane Crosthwaite 202.765.9568 05/14/2021
37621 New York Global Consultants Inc. Email 888-662-6888
ext 119
12/31/2020
37665 Portland Webworks Inc. Tom Lovering  207.773.6600 01/31/2021
37538 Presidio Networking Solutions LLC Chris Kingston 802.318.4420 12/31/2020
37664 SHI International Corp. Nick Repp  603.573.6187 01/31/2021
39054 Techtu Business Solutions Inc. Gopi Chavali
Nivas Vegasena
510.299.2359
51.0861.2725
09/30/2021
37671 WEX Health Inc. Steve Cudly 402.575.4016 01/31/2021

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