The Office of Purchasing & Contracting (OPC) has competitively procured master contracts with suppliers that have been pre-qualified to provide information technology professional services in one or more of the categories of services listed below. These master contracts, or “IT Retainer Contracts”, establish the terms and conditions applicable to the supplier’s provision of services to a State Agency/Department, and the maximum allowable rates applicable to each category of service. This enables State Agencies/Departments to quickly and efficiently obtain competitive pricing proposals to meet a business need from multiple suppliers that have been pre-qualified in the applicable category of service.
A State Agency/Department obtains services under the IT Retainer Contracts by executing a Statement of Work (SOW) Agreement with a retainer supplier. To procure a SOW Agreement, an Agency/Department must define its business need(s) in a Statement of Work-Request for Proposals (SOW-RFP), using the form provided below. The SOW-RFP is issued by the Agency of Digital Services, on behalf of a State Agency/Department, to solicit responses from eligible retainer suppliers that are pre-qualified to provide services in the desired category(ies) that meet the business need(s). A contract resulting from the SOW-RFP may be awarded in the form of a Statement of Work (SOW) Agreement, using the form included below. Any State Agency/Department wishing to utilize the IT Retainer Contracts should review the below section entitled “How to Obtain Services from an IT Retainer Supplier” and contact the Agency of Digital Services (ADS) for assistance.
The process for procuring a SOW Agreement neither invites nor allows re-negotiation of the terms and conditions of the master IT Retainer Contracts. Each and any SOW Agreement is executed subject to the terms and conditions of the retainer supplier’s master contract with the State. Because of this, the SOW Agreement process is necessarily focused on defining the scope of work within the applicable service category and securing the best pricing for the Agency/Department. Retainer suppliers responding to a SOW-RFP may offer better pricing than is established under their master contract with the State. However, retainer suppliers must conform their bids in all ways to the terms and conditions of their master contract with the State, including proposed roles and maximum allowable rates.
Pre-qualification of Suppliers
OPC administers and maintains the IT Retainer Contracts through periodic issuance of a request for proposals (RFP), about every two years, inviting suppliers to establish pre-qualification under any one or more to the categories of service set forth in the RFP.
Restrictions on Use of SOW Agreements
Each IT Retainer Contract includes language that sets limits on the maximum dollar amount payable by an Agency/Department under a SOW Agreement. These amounts vary by supplier. The IT Retainer Contract spreadsheet linked below summarizes the dollar limits applicable SOW Agreements with each retainer supplier.
- IT Retainer Contracts (10/21/2021 Revised)
Any SOW Agreement in excess of the established dollar limit is not authorized and shall not be executed except where the Agency/Department has first obtained a waiver from the State Chief Information Officer (CIO) authorizing the use of the IT Retainer Contract.
SOW-RFP & SOW Agreement Templates:
- Attachment D1: Form Statement of Work RFP (SOW-RFP) (Revised 08/11/2020)
- Attachment D2: Form SOW Agreement (revised 8/9/2022)
- Attachment D3: Form Amendment
Information about use of these forms is further below on this webpage, within the section entitled “How to Obtain Services from an IT Retainer Supplier”.
Agile Coaching Services
Analytics, SEO, SEM
Backend Web Developer Services
Business Analyst & Project Management Services
Customer Relationship Management Support
Cyber Security Incident Response & Management
DBA/SQLDBA/Relational Database Support
Delivery Manager Services
DevOps Engineer Services
Digital Performance Analyst Services
Enterprise Content Management & Digital
Enterprise GIS Services
Enterprise Resource Planning Support Services
Frontend Web Developer Services
Geographic Information System (GIS) & Unmanned
Aircraft System (UAS) Drone Services
Hardware/Software/Application Security Support
Infrastructure (Physical/Virtual) Support Services
Interaction Designer Services
Mobile App Development Services
Network Consulting and LAN/WLAN Support
Online Collaboration Support Services
Product Manager Services
Security Engineer Services
Software License Optimization
Strategic Planning Assistance
Technical Architect Services
User Researcher Services
Visual Designer Services
Voice, Data Cabling & Network Services
Writer/Content Designer/Content Strategist
A State Agency/Department obtains services under the IT Retainer Contracts by executing a Statement of Work (SOW) Agreement with a retainer supplier. The general steps to procure a SOW Agreement are outlined below. Agencies/Departments should contact the Agency of Digital Services (ADS) for further information and assistance.
The Agency/Department defines its business need(s) in one or more of the available service categories (see “Current Categories” listed above) using the Statement of Work-Request for Proposals (SOW-RFP) form linked above. The Agency/Department will then deliver the SOW-RFP to the Agency of Digital Services at:
The SOW-RFP is issued by the Agency of Digital Services, on behalf of a State Agency/Department, to all pre-qualified retainer suppliers within the applicable service category(ies) identified in the SOW-RFP. Those prequalified suppliers may then submit bids within the date and time established by the SOW-RFP.
The Agency/Department evaluates proposals under the criteria of the SOW-RFP, prepares a proposed SOW Agreement with the selected supplier(s), and submits the proposed SOW Agreement to the ADS for review and approval. SOW Agreements valued at $25,000 or greater will also require certification by the Attorney General’s Office (AGO) prior to execution.
After all prior approvals have been obtained, the Agency/Department may enter into a SOW Agreement with the selected retainer supplier. Note: SOW Agreements shall not be executed by the Agency/Department unless approved in advance by the ADS and any other prior approvals have been obtained.
Once the SOW Agreement is fully executed by the Agency/Department and the retainer supplier, the Agency/Department is responsible for administering the SOW Agreement (managing supplier performance and payments therefore), with oversight by the ADS.
If you need additional information, contact Stephen Fazekas, Technology Procurement Administrator - 802.279.7075.