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Bank Contacts

A team of professionals familiar with large government card contracts will manage disputes, payments, collections, and new application processing.  This team along with your Account Specialist will support your card program, responding to any questions you may have.  With this centralization, you will experience the following benefits:

  • Improvement in customer servicing due to close proximity and working partnerships with the Technical Help Desk and Technical Implementation teams
  • Ability to leverage best practices that will improve your program’s performance
  • Improvement in first-contact resolution of card program inquiries
  • Leveraged advances in technology to improve customer service

Please use the following information for contacting the Company Level Support team.  Hours of Operations:  Monday through Friday 8:00 am to 8:00 pm EST

Rose Diaz is the Account Specialist for the State of Vermont.  If Roberta is unavailable, please contact Company Level Support.

Bank of America
Rose Diaz (Account Specialist) 
P. O. Box 28
Norfolk, VA 23501
Phone: 757-213-8308
Fax: 704-719-5269

Bank of America      
Company Level Support
P. O. Box 28
Norfolk, VA 23501                                         
Phone: 800-822-5985, option 2 Toll Free
Fax: 757-823-7473
Monday - Friday: 7 a.m. to 9 p.m EST